SRT362W

Most common issues on this model

1. Spark keeps ticking after ignition and will not stop until the knob is turned off
2. Low heat cuts out unexpectedly mid-cooking
3. Knob goes through its travel with no gas at the burner
4. The open burners work while the wok burner stays cool
5. Gas odor around the knobs or burners, which we treat as urgent

On a 36-inch rangetop like the SRT362W, the cabinet below usually holds drawers or storage rather than an oven, which gives us good access from underneath. The SRT362W comes from a long-running line, so units in homes range from nearly new to well worn, and we check the actual wear instead of guessing.

When the wok burner heats unevenly, the cause is usually local to that section, not the gas supply feeding the whole top. Burner caps that sit slightly off center throw the flame pattern, and that alone can look like a bigger problem than it is. With no oven below the top, the only parts that need diagnosis are the burners, ignition, valves and controls.

We begin with a flame check on every burner, noting color, height and how each one behaves from high to low. A written price comes first, then the repair, then a 30-day workmanship warranty on what we did.

Key features

• 36-inch sealed burner top built around two open burners alongside a wok burner
• Stacked sealed burners that handle a gentle simmer as well as a hard sear
• Counter-mounted top: no oven, door lock or self-clean cycle involved
• Wok burner section built with its own burner and control